Dear client of Muchimmo,
Please note that our Terms of Business apply to all our transactions with you unless we have agreed differently in writing.
If we register domain names for you in the UK we do so directly with Nominet, the UK domain name authority. By instructing us to register such a domain name you accept to be bound by the Terms and Conditions of Domain Name Registration of Nominet.
If we register a domain name for you in the USA we do so directly with Network Solutions. If you are not happy with our service you can of course make enquiries directly with that company.
In all cases where we register a domain name for you we will nominate ourselves as the administrative contact and we will ensure that the name points to one of our servers. These additional services are included in the price that we charge you.
For all enquiries about domain names or if you have a complaint about the service you have received from us please write in the first instance to your account manager. We aim to respond to your enquiries within 2 hours on business days and within 6 hours on other days.
If you are not happy with the response, contact Paul van Romunde, director of Muchimmo, via email at email@example.com or via telephone in the UK 0207 836 3810. From outside the UK please use the country code 0044.
If we administer your domain name and you should experience any form of domain abuse please let us know as soon as possible by email to firstname.lastname@example.org.
If you should receive unsolicited email that you think may originate from us, please let us know as soon as possible by email to email@example.com.
We hope and trust that you will be happy with the service that we provide; if not please tell us forthwith.
The Muchimmo team